80% of customers who interact with an AI chatbot have a positive experience
Smart AI Powered Insurance Customer Support Chatbot
Overview
Build better relationships with customers by providing fast and easy access to insurance services. TreppanX Assistant uses AI to help policyholders, potential customers, and the public get the information they need quickly, without waiting for help.
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Provide customers with real-time, personalized assistance 24/7, from claim updates to policy inquiries, making their insurance experience simple and stress-free.
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Seamlessly connect to your systems, apps, and databases to automate routine processes such as claims, payments, and policy management, enhancing efficiency and reducing manual work.
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Scalable to serve thousands of customers simultaneously, TreppanX Assistant responds instantly to every query, ensuring uninterrupted service, even during busy periods.
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With industry-leading security, privacy safeguards, and ethical AI practices, TreppanX Assistant helps insurers to protect sensitive customer data and compliance every step of the way.
Results
Public Sector realities
80%
Claims Automation
Rate
Leading insurers, such as Metromile, have automated up to 80% of claims processes, reducing manual intervention (the need for human involvement) and improving efficiency.
85%
Customer Satisfaction (CSAT) Score
Top insurers using AI chatbots report a customer satisfaction score of 85%, thanks to real-time assistance (immediate support) and personalized service.
4x
Customer Retention
Rate
Insurers using AI chatbots, see retention rates 2-4 times higher and up to 30% higher profits. High retention rates indicate that customers continue to use the insurer’s services repeatedly over time.
80%
First Contact Resolution (FCR) Rate
AI chatbots can resolve 80% of customer inquiries on the first interaction, delivering fast and accurate responses without the need of being transferred to human agents.
Natural Language Understanding (NLU) and Conversational Intelligence
Highlighted Features
TreppanX Assistant leverages advanced NLU to understand complex customer inquiries, such as claim statuses or policy details, providing real-time, human-like responses 24/7. This capability ensures seamless interaction, reduces response times, and improves customer experience by automating routine insurance queries with 90%+ accuracy.
Claims Processing Automation
TreppanX Assistant automates key aspects of the claims submission and review process, reducing human intervention. By integrating with your backend systems, our solution streamlines claims handling, making it faster and more efficient, while significantly reducing operational costs and manual errors.
Omnichannel Engagement & Brand Presence
TreppanX Assistant enhances your brand by seamlessly working across websites, social media, and WhatsApp. Promote your WhatsApp number on billboards and other marketing channels to capture leads instantly. Ensure every customer interaction is engaged, ensuring no opportunity is missed while strengthening your brand's reach and visibility.
Personalized Customer Engagement
With AI-powered insights, TreppanX Assistant delivers personalized interactions, helping insurers respond to policyholders with relevant information based on their profile, past interactions, or policy type. This feature enhances customer loyalty and retention by providing the right solutions at the right time.
24/7 Customer Support & Reduced Wait Times
TreppanX Assistant operates around the clock, instantly resolving inquiries related to policy renewals, claims, or account updates. This reduces wait times and ensures that policyholders can get help when they need it, even outside business hours, without the need for human agents.
View all Features >
Common Questions
The AI-powered chatbot streamlines customer inquiries by providing instant, 24/7 responses to common questions about claims, policy details, and payments, reducing wait times and enhancing customer satisfaction. TreppanX Assistant also helps automate repetitive tasks, allowing human agents to focus on complex issues.
Yes, TreppanX Assistant can be integrated with existing claims systems, policy management platforms, CRM, and other digital tools used by insurers. This enables real-time access to customer data, claims statuses, and policy information, automating routine processes and improving operational efficiency.
TreppanX Assistant enhances your brand presence by providing an omnichannel experience, seamlessly integrating across platforms like websites, social media, and messaging apps such as WhatsApp. You can promote your WhatsApp number on billboards, social media, and other marketing campaigns to capture leads instantly. The assistant works 24/7 to engage potential customers, answer queries, and collect leads without missing any opportunities. This ensures that every customer interaction—whether through social media or traditional marketing—is captured, strengthening your brand's presence and responsiveness across all channels.
TreppanX Assistant handles a variety of insurance-related data, such as claims information, policyholder details, and service requests. We ensure data privacy by complying with industry standards for encryption and data protection, and by following best practices for securing customer information.
Take the Leap
Stay ahead, stay smart, stay AI-powered.
Start today and see how TreppanX Assistant can transform your customer experience by streamlining communication and offering 24/7 intelligent support. Let TreppanX Assistant help your business build stronger, lasting relationships with your customers.